FAQs
1. What types of products does CushoPedic offer?
CushoPedic specializes in premium comfort solutions, including Back Support Cushions and Lumbar Support Cushions. Our products are designed to alleviate discomfort and enhance your sitting experience through high-quality memory foam and ergonomic designs.
2. How can I contact CushoPedic for support?
You can reach us via email at cushopedic@gmail.com. For any inquiries or support, please feel free to contact us at this email address.
3. What is the shipping time for orders?
Shipping times may vary based on your location. Typically, orders are processed within 1-3 business days, and delivery can take an additional 3-7 business days, depending on the shipping method selected at checkout.
4. What is your return policy?
We have a 30-day return policy. You have 30 days after receiving your item to request a return. To initiate a return, please contact us at cushopedic@gmail.com.
5. Are there any exceptions to the return policy?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.
6. How long does it take to process a refund?
Once we receive your return request, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
7. Can I exchange an item?
The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.
8. What should I do if my item is damaged or defective?
Please inspect your order upon reception. If you find that the item is defective or damaged, contact us immediately at cushopedic@gmail.com so we can evaluate the issue and make it right.
9. Do you ship internationally?
Yes, we offer international shipping. However, shipping times and costs may vary based on the destination. Please check our shipping options at checkout for more details.
10. Is there a cooling-off period for returns in the European Union?
Yes, if your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.